What our customers say about us...
PRAISE! PRAISE! PRAISE!: In a world where we are only too quick to complain and slow to praise, I would just like to say I have nothing but praise for the staff and the service recently received whilst buying a car from Monument garage. Nothing was too much trouble and at no point did we feel pressured although there was always someone on hand should you have any questions or need advice. Jonathan who handled our particular purchase made the whole process effortless, and kept us fully up to date with regards to the administration process every step of the way. One quick mention for the backroom boys! (the workshop team) After purchasing the car we had to return about a week later to get the number plates changed over, while Jonathan made us yet another welcome cup of coffee, the mechanic took the car and changed the plates returning the keys to us some 10 mins later. As we got back into the car we noticed that not only had he changed the plates in record time, but he had also hoovered out both front foot wells! Nice touch! And yet another reason we would use them again without hesitation. Well Done team! Douglas & Lyn Woodhouse
- Doug&Lyn Woodhouse 23/02/2019
Hi guys, submitting feedback on recent purchase of Mercedes 190. As a customer of Monument Garage would not have any problem buying from them again. People were very friendly and helpful. Nothing was too much trouble, bent over backwards to help. Accommodated the fact that I lived a long way away. Gave me all the information I needed about this vehicle which was all factual and correct. Would advise anyone looking for a vehicle, even if you aren't local, to consider this garage for your purchase. You will not be disappointed. Very reliable, helpful and friendly. Many thanks for the easy and straightforward process. I am very happy with the car and the service.James Hand Mercedes 190
- James Hand
10/02/2018 This is the second vehicle we have now purchased from Monument Garage and again they have been an absolute pleasure to deal with. We asked Martin to look out for a specific car for our daughter as her first car & he found exactly what we requested. We went to look at the car under no obligation he said, and it was in excellent condition and perfect for what we needed. It had already been valeted and a minor repair to the wheel was already being done. The whole experience was such a pleasure and all the staff (sales staff and the guys in the workshop) were so friendly & helpful. Never were they pushy or hard sell, just knowledgeable, genuinely nice and trustworthy people. When we went to collect the car, our daughter was thrilled with her shiny new car decorated with ribbons & bows! Paperwork was all straight forward including the road tax and warranty. Again, excellent customer service and would highly recommend you visit or contact them if you are looking to buy a car. Kind regards Stuart,Caroline & Katy Fenwick
- 10/02/2018 - Fenwick Family
I recently bought a Hyundai ix35 the service was brilliant. When i walked in i felt welcome and Peter was very helpfull. From start to finish getting my car all went super. The car drives well early days i only picked it up yesterday but i love it. If anyone needs a car i will recommend it to my friends and family. A big thanks to Peter again.Claudia Bolton
- 17/12/2017 - Claudia Bolton
Just collected my Peugeot 2008 2014 model this morning,Lovely Car. Dealing with Monument has been a pleasure,Peter could not have been better and the rest of the staff I met were Great Too. I would be pleased to tell my friends to go to, Monument the next time they look to change their car. Thank you all regards. David Calvert
- 02/11/2017 - David Calvert
I had been interested in buying a Peugeot RCZ for about a year. I finally decided to go for it and found one at Monument. Unfortunately on the day we went in to see it, the car was elsewhere having work done, but we were offered an appointment to come back the following week. We spent most of that day trying to decide between the RCZ and an Audi TT. We both had plenty of opportunity to test drive both vehicles and in the end I decided to go with my heart and not my head for the first time ever! I made the right decision!! I am now the proud owner of a beautiful Black RCZ with a beige leather interior, drives like a dream - AMAZING!I would like to thank all the staff especially Pete for his patience, honesty and professionalism. Also to Martin who did the changeover the following weekend. I would definitely recommend this garage for service, choice and quality of cars and value for money with polite, informative and honest service. Well done!
- 27/10/2017 - Helena Freudenberg
I picked up my Fiesta from Monument last week and have been amazed with the service from start to finish. Martin opened the garage up on a Sunday for me to view the car even though I'd only called that morning. At no point did I feel under pressure to buy and didn't feel rushed at all. Martin sorted out my personalised number plate so I could drive the car away on my plate and it made the process very easy for me. Two weeks later I received the same great service from Peter and the team when I collected the car. Thank you to all of the team at Monument, I love my new car and the service made the 5 hour round trip worth it.
- 21/10/2017 - Charlie Jessop
I picked up mine and my wife's new car on Friday been a Nissan qashqai and we couldn't be more happy not only with the car but with the deal we got and the service we was provided by the guys at this garage !! Highly recommend this place to anyone.
- 17/10/2017 - Dale Farah
I purchased a mazda mx 5 mk 3 from monument garage and what a pleasure it was. Pete is a fantastic salesman and a gentleman, i wish all car sales staff where like him. I fully recommend monument garage if you're after buying a car you won't be disappointed. Thanks monument garage and I'll see you again sometime.
- 01/09/2017 - Nigel Grey
Bought my Audi A1 a couple of weeks ago.. had nothing but great service from Peter and Martin.. few teething probs but all dealt with under warrenty, no ifs or but&... fabulous down to earth people.. who even got my sense of humour! My Audi is a pleasure to drive, love it.. even the colour now! Regards.
- 04/08/2017 - Debi
Just bought a Jaguar XF for Peter and Martin, must say one of the easiest car sales I have ever done, over the last few weeks I had been all over looking at Jaguars and some of the sales people I met wouldn't even give the time of the day never mind sell you a car but I have been nothing other than most impressed with the level of service given by both Peter and Martin no pressure and no stress..Every vehicle is beautifully presented and they are inspected and serviced by reliable local garages. I recommend anybody who is looking for a used vehicle to go first to Monument Garage. Thanks
- 19/06/2017 - Andrew Flatt
I bought a Mercedes form Monument in November 2016. A great pleasure to deal with Peter, Martin, Neil and the rest of the team. A few minor problems were dealt with under warranty with no fuss or argument. I intend to do business again when I need a replacement vehicle. Great to know there are still people out there who trade in an honest, old-fashioned way.
- 02/03/2017 - Phil Hawkins
Wanted to say I received 5 star treatment dealing with monument garage. I bought a new golf and traded in my old one. I want to thank peter for his professionalism,no pushy sales talk and constant communication throughout. Extremely pleased with car as came with a years mot,3 months warranty, cancellation of my old road tax and new road tax was done for me onsite and even the back window of the car was replaced for me!! I would highly recommend to family and friends so thankyou from a very happy customer.
- 02/02/2017 - Louise Mitchell
Bought the Infiniti , dealt with Martin who was excellent , from the first contact he was old school , nothing was a problem he arranged for the car to be brought to my house to view in Northampton and a fair exchange price for my old car no haggling which was good , no pressure sales pitch , he has arranged for a full service to be done by an Infiniti garage at his cost which I am over the moon with this gesture , also sorted out exchange of registration plates and tax all with no hassle , just how you want all deals to be done , I would and will recommend Martin and the garage to friends and family , thank you very much and also the car is fantastic and just as it was described on your website. Thank you from one happy customer regards
- 12/09/2016 - Stuart Palmer
Hi Peter, Just a quick email to thank you all for the great service you provided in regards to my purchase of the Golf. The car is a pleasure to drive and the way the car was presented was top class it's hard to believe it's 13 year's old. My sincere thanks to you all for the great service if I'm looking for another car I'll most definitely look you guys up again. Best regards to you all
- 24/08/2016 - Tony Cook.
I have bought a 2011 BMW from Monument garage, I have to say the quality of car and service has been outstanding, Dan is a credit to their team, and this is the difference from so called big car markets, I was left to look around the car with no high pressure sales, all the finance was seamless a real joy, the car is a pleasure to drive, a car is a big purchase and these guys made it easy, thank you it's been a pleasure, and the coffee is delicious.
- 13/07/2016 - Paul Guilbert
Turned up on a Sunday for a browse and ended up doing a great deal with Dan on a Mercedes a220. Very friendly and professional, certainly not pushy, you're just free to browse the wide variety of motors and collar someone when you're ready. Dan was very knowledgable and after making a few phone calls to Martin we agreed a deal and were dealt with very well. I'd definitely try here in the future and recommend to friends, the car was serviced and spotless when we collected it. 3 weeks later the motor is definitely what I was after and I have no issues whatsoever, thanks to the Monument Garage team
- 29/06/2016 - Steve & Maxine
Peter was extremely helpful and friendly and there was no pressure. The car was immaculate and as described in the advert.
- 17/04/2016 - John
Although I did not end up purchasing a vehicle from this company, the service I received whilst making enquiries about the prospective vehicle was impeccable. Peter was very patient and openly provided all the information I asked for without hesitation. If I hadn't found the vehicle I wanted (which was located more locally to me), I may well have ended up buying car from Monument.
- 17/02/2016 - Chidi
Thanks for the excellent service from Dan and Martin during my recent purchase. Found me the car I wanted at the right price. Felt no pressure throughout the whole process and couldn't have been dealt with more professionally. Thanks for your help with the change in registration. Will certainly be seeing you again when we're ready for another vehicle. No hesitation in recommending people give you a look when in the market for a change in car. Five star service.
- 31/05/2016 - Don Ashworth
We travelled a long way to see the Mazda MX5 and was not disappointed. Peter, Dan and Sam looked after us admirably and spared no expense making sure the car was in tip top condition when we returned a week later to collect the car. Thanks Guys, I will have no hesitation looking in your online shop window again when I am in need of another car.
- 04/05/2016 - Steve Ponsford
Howdo Peter, just a few words to thank you for all your help regarding purchase of the Merc. Was sad to see the Porsche go but it was time for a change. Spotted the Merc on the net and came for a look, was under no pressure from day one, no rushing about, time scale, so relaxed atmosphere, no hassle, great. I hate being pushed into car buying. One problem.. AUTOMATIC. whoops never driven one, and a bit apprehensive, but after some instruction from Peter eventually mastered it. Feel OK with it now, just need some warm weather to get top down. Brill car, thanks for the pleasant and relaxed transaction. Recommended. P.S. COFFEE, pretty damn good as well. Cheers chaps.
- 08/03/2016 - Paul Lockwood
Hi Peter Thank you for your professional conduct when buying the 207 cc, everything went so smooth when I picked the car up, the car is everything I expected it to be in fact it is that good my wife wants to swap it with her car. Once again thank you.
- 25/01/2016 - Mick Kelsey
5star service, Messaged Monument Garage on Thurs 31st Dec 2014 & by Mon 4th Jan I had p/ex my 2 vehicles & was the proud owner of a 2011 plate Nissan Navara, the whole buying/ selling exp was simple & very professional & enjoyable, contact was made by Martin Robinson within hrs of my enquirey , he was spot on with his valuation of my vehicles & answered all my questions on the vehicle I wanted to purchase, it came with full mot, service & full valet, I can't express how pleasant it was to deal with Martin & his team & will DEFINATELY recommend Monument garage to all my friends & relatives, customer service is very important & at Monument garage you the customer CERTAINLY come first, if they don't have the vehicle you want they will find it for you, thank you Martin & your team.
- 04/01/2016 - Chris Metcalf
Good Morning Gents...... I just thought I'd keep you posted with regards to the Mercedes ML I bought from yourselves. I can say that we are absolutely delighted with it. We have used it daily since acquisition and think it's a brilliant car. We have had a towbar fitted and it pulls our caravan as though it is not there. All round it's a lovely vehicle. I will be getting in touch in due course as I would like to discuss extending the warranty with you to three years. All that remains for now is to thank you once again for the excellent service that you have provided. Please rest assured that I feel that I can recommend your business to anyone. Sincere Regards......
- 16/09/2015 - Frank Szafran
I bought the golf mk5 gt tdi .. very good condition no faults yet .. 5 star customer service treat me very well.would highly recommend to anyone ..cheers peter and the team.
- 09/08/2015 - James Palmer
We visited the garage on Thursday 14 May and had a test drive and a long chat with Peter. We were very impressed with his professionalism and approach. There was no hard sell but it was obvious that this is a business which is concerned about its customer service. We didn't end up buying a car from here but will certainly call in next time we are changing our car.
- 15/05/2015 - Ken Langley
I brought my Insignia from Monument, and I would like to say that they have excellent service, When I first went to have a look around I was left to view on my own and at my pace. When I saw the insignia the staff were so friendly and knowledgeable. They helped me to tax the car, change the private number plate. All I had to do was enjoy my cup of coffee. This is a professional garage, and I would recommend to any one.
- 18/05/2015 - Julie Walker
I have benn nothing other than most impressed with the level of service given by both Peter and Martin, when purchasing my Mercedes. On my initial visit, there was no pressure, usually associated with many garages. Instead, there was a courteous acknowledgement of my visit and an offer to assist if it should be needed. Peter then merely returned to his other work and left me to browse at leisure. I hadn't come in to buy a car, but was thinking of options. Peter helped me consider some factors and offered some solutions. I always felt I had control over my decision making and choices. When I was ready to choose, Peter assisted with information about my car and exchange prices. When I eventually decided upon the Mercedes, Peter gave me good info and help. The car is fantastic and in wonderful condition. It was immaculately presented and gave me confidence in my choice. Peter and Martin have provided an excellent and most professional service and I would have no hesitation in recommending them to others. Thank you Monument Garage.
- 06/05/2015 - Peter Oak
We bought our vauxhall zafira elite from Peter and Martin. The whole experience was very friendly. We 1st saw the car online made a phone call to organise a viewing and test drive. Once we decided to buy the car, they had a full vauxhall service done on it. The service at this garage is 2nd to none. Very honest super friendly service in a relaxed atmosphere. I can honestly say we will never be buying a car from anywhere else.
- 06/03/2015 - Clynt Heaton
I brought my BMW 120d in February 15 and really enjoyed the experience. I arrived having seen the car online and was asked if I had any questions then to just ask and then left to look at the car without any pressure. No one enjoys being hounded by a salesman. I was taken for a test drive with the salesman and he was brilliant answered all my questions and was very friendly and approachable. When I decided to buy the car nothing was too much to ask. The car was put through MOT, a service by BMW to keep up the service history and a new key was ordered. I have never known such a great service and I will be going back for my next car 100%. Thank you very much Martin, Peter and team.
- 06/02/2015 - Stewart Longden
We would like to give a big thank you to Martin & Peter for there excellent service & sales experience! It is second to none. We had a dream drive home back to Sandbach. I must apologise for the late testimonial. We bought an Audi A8 off them a few weeks ago & it's our best one to date, love it. Thanks again & see you soon
- 06/02/2015 - Mark & Cherie Nevitt
I can highly recommend Martin at Monument as he helped me out in so many ways,along with buying a car which was a 7 hr driveway and unseen,it was just as described when I picked it up,Martin and his wife were brilliant to deal with and bent over backwards to help in anyway they could ,would definitely buy from here again, Thanks Martin for all your help
- 20/12/2014 - Ally Philip
After looking around to downsize my Volvo V40, I found the perfect car for me, an Astra DTi, in lovely condition. The staff from day one of my enquiry were very kind and helpfull, all the way through to driving my new car from the showroom. I am very pleased with my deal, and would definately want to purchase another car from yourselves in the future. i just wish other garages were as attentive as you all at Monument Cars. Thanks again.
- 19/12/2014 - Daniel Hartley
I bought my gorgeous Mini from Martin and Peter with absolute confidence.They are professional, knowledgeable and provide a friendly service and will go out of their way to make sure you are happy with the service without any pressure to buy. Would definitely buy from Monument again !
- 12/12/2014 - Carol Whitam
I just bought a second car from them and can challenge anybody to beat Martin,Peter,Sarah and theis staff in their totally professional approach to car sales and customer care.Every vehicle is beautifully presented and they are inspected and serviced by reliable local garages. I recommend anybody who is looking for a used vehicle to go first to Monument Garage.
- 26/11/2014 - John Robinson
Great customer service and aftersales, really happy with the s3 i bought that was immaculate and exactly as it was described. Really personal touch and made to feel welcome. Will deffo be going back for that RS3 in the new year!! Thanks Again!
- 04/10/2014 - Jay Hall
I've bought my last 2 cars from Martin and to be honest wouldn't go anywhere else! My first was a little automatic Vauxhall corsa. Brilliant condition and ran like a dream. Went back to Martin when I upgraded and bought an Audi a3 and part exchanged my Vauxhall and gave me a fab price on my Audi and the deal was sealed and a lovely coffee chucked in too. Can't recommend enough 10/10 and never had any problems with either car other than tiny things that I've caused by driving.
- Thanks so much xxx
Dear Peter, Good morning Peter and thanks a lot for your e mail, It was a pleasure to come back to Belgium with this perfect car, good ride, all works very well. And the sun was with me all the time!! I would like to thanks you a lot for your help, it was very kind of you to collect me at Hull and i have a lot of confidence in your company . Please, would you also tell all the best to Martin and his wife for their warm welcome. Congratulations for the quality of the cars i have seen in your showroom, all are in very nice condition: great job. I hope the best for you all and perhaps see you one day for an other special car . Kind regards and thanks again. PS: my daughter and my son-in-law are absolutely delighted with this beautiful car.
Martin and his staff are consummate professionals. The vehicle was purchased without us even needing to view it. It was and is exactly as he described it. A great vehicle at a good value price. Unreservedly recommend him and his team!
- 29/04/2014 - Steve Abbott
Many thanks for the excellent service you provided and for going the extra mile! I am extremely pleased with the Jaguar saloon. Thanks also to Jagutech of Hull for servicing the car.
- 15/04/2014 - David Thompson
Bought a Jeep from Martin & Peter who could not have been anymore genuine and honest to deal with,and the vehicle preparation is second to none. A minor fault was sorted out under warranty at a garage convenient for me. I was also more than happy with a deal we arranged to sell a car of mine through their showroom. I would recommend Monument Garage to anybody and would not hesitate to use them again.
- 15/02/14 - Roger Cook
Spoke over the phone to Martin regarding a Mazda MX5 for my wife and was assured the car was in perfect condition so flew into Humberside from Aberdeen to be met at the airport by Martin. The car looked in fantastic condition and was all prepped ready for me to drive straight back to Aberdeen. Great service from a couple of super guys who like me are a pair of Petrolheads...Thanks Guys as my wife is chuffed with her car.
- 14/02/2014 - Graeme Henderson
I brought my car from these guys and what amazing customer service!!!!!. and what a fantastic car I purchased from them. Martin and Peter will seriously look after you from start to finish. The customer service you get from them is very rare these days.One Word for them Superb.If you want to know why then I suggest you read this. http://www.briskoda.net/forums/topic/304863-drove-my-new-black-horse-from-brigg-yesterday-to-telford-425-miles-to-gallon/ and this http://www.briskoda.net/forums/topic/303367-have-seen-a-skoda-20fsi-estate-07-black-pearl-some-advise-and-help/ I know where I will be going for my Next Car in big letters "MONUMENT GARAGE WITHOUT Question!!!!!!!!!!!!!!!!!! and it will be another SKODA.
- 19/02/2014 - Jon Hymas
Just popped in for a Browse there was NO pressure to buy. Peter and Martin very courteous and helpful. The Cars all spick and span and a great price range to choose from. Without pressure decided to change present car and purchased a Renault Laguna, fantastic condition, very low mileage, Diesel and came with guarantee. No brainer bought on the spot, this was on a Monday and on the same week picked it up on the Wednesday afternoon all gleaming and ready to go. When the next change takes place will come back here first for a Browse and no doubt a purchase. It is nice to visit a Showroom which isn't full of Meet and Greets pressuring you to buy and thinking only of their Commission, Not Monument Garage very relaxing and will make sure the Car that is purchased is in tip top condition and mechanically spot on.
- 16/01/2014 - Mike Galvin
I bought a Mercedes Estate from this garage January 2014 and the service could not have been better. To find this level of courtesy and professionalism in today's motor trade is rare, Martin and Peter obviously love their trade and love their business. In addition they collected my partner from the airport without fuss and even made great coffee. This is the first car bought from these lovely chaps but I can predict it will not be the last.
- 07/01/2014 - Duncan Simpson Managing Director Shield Insurance Limited Dundee
"I bought myself a li'l Vauxhall Agila from this excellent garage in Brigg! Peter was a gent, the service I received was really nice. No pressure and no stress. I've been driving the car for a couple of months now and I'm chuffed to bits with it, I'm putting it through its paces with these winter days and it never fails. Many thanks to Peter and staff at Monument. Take care guys and Happy Christmas and best wishes for the new year."
- 11/12/2013 - Mrs J Willerton
"Just bought a Skoda Fabia from Monument Garage. Great people. Great experience. Would buy from them again"
- 10/12/2013 - Mark Richardson
"It has been a real pleasure to deal with Martin and Peter at Monument Garage, nothing too much trouble, service second to none. It's so nice to deal with such nice people, like going back to the 1950's."
- 22/10/2013 - David Walker
"OK, I recently bought my new toy from Monument Garage at Brigg, Martin and Peter looked after me very well, good old fashioned personal service at its best.. and today a follow up call to see how I was enjoying driving the 206.. so why am I writing about them, well, buying cars is stressful, they took the stress out of it.. The car runs well, early days, but promising."
- 19/08/13 - Peter O'Leary
"I bought my Volkswagen EOS from Monument and found their service first class from the moment we arrived, we were shown around the car and then left to make our minds up no high pressure sales talk, which was excellent. Their after sales service was great and the couple of teething problems were soon sorted out I have even recommended them to some friends. All in all well worth a visit."